Who We Are
Our website address is: https://www.topcleaningservices.com.au/. At Top Cleaning Services, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) and other applicable laws.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Information We Collect
We may collect personal information from you when you contact us via our website, phone, or email, request a quote or book our services, provide feedback or reviews, or subscribe to our newsletter or marketing communications. The types of information we may collect include your name, contact details (such as email address, phone number, and address), payment information, service preferences, and any feedback or reviews you provide.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment; these cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser, which includes no personal data and simply indicates the post ID of the article you just edited; it expires after one day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How We Use Your Information
We use your personal information for various purposes, including providing and managing our cleaning services, processing payments and transactions, communicating with you regarding your bookings and inquiries, sending promotional materials and updates (if you have opted in), and improving our services and customer experience.
Who We Share Your Data With
We do not sell or rent your personal information to third parties. If you request a password reset, your IP address will be included in the reset email. We may disclose your information to service providers who assist us in delivering our services, such as payment processors and cleaning staff. Additionally, we may share your information with legal authorities if required by law or to protect our rights, and in the event of a business transfer or merger.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Rights
You have the right to access and request a copy of your personal information, correct any inaccuracies, request the deletion of your information (subject to legal obligations), and opt out of marketing communications at any time. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, except for any data we are obliged to keep for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, misuse, or loss. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting a notice on our website. Your continued use of our services after such changes signifies your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at Top Cleaning Services, topcleaningservices.au@gmail.com , +61-432945609 . Thank you for trusting Top Cleaning Services with your cleaning needs; your privacy is important to us.